Returns and exchange policy

You have 3 days from the delivery date to exchange your go2school.lk Online purchase. (Please note we are not accepting returns for Size C items because those are prepared based on orders and we are not keeping stock.)
You can exchange your item’s sizes.
An additional Rs. 800/- will be charged for the exchange order (Return & Delivery handling cost), which will take within 14 days after your request for an exchange has been placed.
If a garment has any defects/damages an exchange will be placed FOC and in the case a garment cannot be exchanged, you are able to select a new garment of the same value or opt for a refund.

If you need an exchange please call our customer care number 0770 890 333.

Remember…
• You can’t make more than one exchange requests at the same time for the same order.
• Online exchanges are not available for undergarments, sale or discounted items.
• You need to have the Way Bill Recipt from the delivery partner which is attached to your original package to facilitate the Return
• Online purchases cannot be exchanged at our physical outlets.

Reimbursement
The refund will be made via bank transfer/deposit to your account provided.
You will receive the return confirmation via email once the return has been completed.
If you do not see a credit to your account within 14 days, please use this confirmation and present it to your banking institution so they may help you facilitate the process or contact go2school Online for further queries from 0770 890 333 on Monday to Friday 9.00AM to 5.00PM